Orders
If it is your first order you need to register an account on the site, if you are already a customer you just need to LOGIN. Once you have logged in to the account, the name of the account holder appears on the top right. Just click on ADD TO CART on the right of the desired product and follow the various steps to complete the order.
Products can be added to an order later by contacting support. Shipping costs are recalculated based on the added product, but will be lower than if you purchased the same one in a new, separate order. However, delivery times will inevitably be rescheduled.
You can return a product within 14 days of delivery. You'll find the dedicated section in YOUR ACCOUNT > ORDER HISTORY > ORDER DETAILS > RETURN. Once you've specified the reason for the return, you'll receive an email with all the information. The product must be returned in resalable condition, clean, intact, and in its original packaging.
Why activate a subscription?
The subscription mode gives you the opportunity to make automatic periodic purchases on a selection of products. You will have the possibility to personally select the purchase frequency and, based on the frequency of the order, you will be entitled to a certain discount percentage.
How to activate a subscription?
It is necessary:
- Select "Subscribe" on the product page
- Select order frequency
- Indicate the first desired delivery date.
By selecting the subscription you will not have to worry about making a new purchase as the next order will take place automatically.
When the new purchase is renewed, you will be sent a payment request based on the method selected.
If you are now interested in subscribing to a product where this service is not provided, you can contact us via the "contact us" section at the top left to request a subscription.
GreenZolla shipping
Since this is a fresh product, harvesting and shipping must necessarily take place on the same day. For this reason, GreenZolle shipments only take place from Monday to Wednesday to guarantee delivery within the working week.