Shipping

If the maximum working days indicated for shipping have passed and you have not yet received the tracking, you can contact us asking for the updated timing and possibly decide whether to wait any longer or receive a refund.

Shipping and transport costs are always added to the price of the product purchased. This amount is automatically calculated by the system based, among other things, on the weight and dimensions of the products placed in the order. This amount will be indicated in the purchase procedure before the customer sends the order.

If you have just received the email with the shipping link, it is normal for the tracking code not to work. In fact, the goods are first sorted in the courier's departure branch and then only in the evening is the shipment number generated: at that moment the tracking code is activated and the goods can be tracked.

Delivery times refer to the time it takes the courier to deliver the order from the moment the shipment is handed over to the carrier. Average delivery times are:

- Italy: 1-2 business days.

- International: 3-10 business days.

Delivery times do NOT include order processing, handling, and preparation times, which vary depending on the availability and type of product purchased.

To find out the actual delivery times for a specific product, please contact Customer Service at +39 350 0943 210.